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Welcome to the blogsite of The Telemarketing Guru. Multinational Marketing Expert, Trainer & Award Winning Author.
. My complete Resume can be downloaded here.
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Here you can learn more about me, and why I am one of the most effective and professional Telemarketing Guru’s in the industry.
To find out more, please navigate through the categories on the right
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great share, great article, very useful for me…thank you
It’s all good… I feel that telemarketing and lead gen industry are yet long way to go, both on service delivery and technology usage side. We keep improving our contact centers processes and it seems like there is no end to getting a desired efficiency.
I agree with Jordan; however as technology moves on and economies come under more strain – customers do demand more and more. A difficult one as it is only the results at the end of the day that customers appreciate – which is very much in the hands of the unknown.
Well-trained sales professionals have a big edge over their fly-by-the-seat-of-the-pants competition, so if your job is training them, here’s a tool you will appreciate. Author Jim Makula’s manual for sales trainers demonstrates an accurate, complete understanding of the sales process and the sales professional’s mindset. His training manual comes with sample class agendas, worksheets, training exercises and even an enclosed CD with Power Point slides. Although it is not especially strong on training people to overcome objections or close sales, the practical advice it offers particularly on attitude and networking is otherwise dead-on. We recommend this book to every sales trainer. It won’t transform your staff into Brian Tracy and Zig Ziglar clones, but it will help you create a more professional, skilled sales force. And that should be worth a lot to your firm’s bottom line.
GrapeCity has also created a Telemarketing solution based on Microsoft CRM which offers
-Telemarketing Campaign management,
-Telemarketing Queues creation,
-Telemarketer Load Balancing,
-Guided Sales script,
-Dashboard.
-Efficiency analysis reports for the Telemarketers and Telemarketing Queues.
You can get more information about this solution and GrapeCity Microsoft CRM services from the following link:
http://us.grapecity.com/BusinessSolutions/addon/default.htm
Feel free to download a 30 day trial version of the solution to check out all the functionalities offered by it.
In case you have any queries you can also write directly to me at: harvinder.kaur@grapecity.com
Thanks.
Regards,
Harvinder Kaur | Lead Operations|www.grapecity.com
Telemarketing Add-On 2nd Prize winner at Microsoft XRM showcase challenge:
http://blogs.msdn.com/b/crm/archive/2010/07/22/xrm-showcase-challenge-results.aspx
Hi! You made some decent points there. I looked on the internet for the issue and found most individuals will go along with with your website.
Couldn’t have said it better myself.
Great post!