Offer Only applies to new clients

Sign up for 3 months and rate as low as *$15AUD an hour! 20 hour a week minimum. Call me now for obligation free consultancy

As of January 1st 2012, the following rates and terms apply.

Discount Quotes given on services will only be applicable for 5 business days, after which standard rates apply.

=====================================================

RATES:

A 10% VAT charge applies on all orders.

For detailed information, contact me for a quote.

With all projects, the Call Report is submitted daily in Excel by E-mail.

RATES

• Outbound Calling (Appt Setting/Lead Generation etc)- Rate of $35AUD an hour applies unless otherwise stated through ELance, Guru.com or oDesk.

• Call Recording – Call Recording is available on all calls upon request.

• Business Plans: Complete Business Plans including 5 year financials suitable for those seeking Micro-loans through to Venture Capital Funding. Rates: 1,500GBP.

• Test The Waters Campaign - Designed for those businesses that are unsure how effective I (or anyone else) can be on the phone. 150 GBP .

• FACEBOOK FAN PAGE – The Social Networks are a very powerful medium. In the ever changing world of technology, Facebook is rapidly becoming the number one Business Brand Builder. What better way to get a mass of followers to your business than develop a professional page complete with FBML coding, and a landing page. I have developed several Facebook FanPages with FBML coding, so that the first thing your visitors will see is your Business Image/Logo. Rate for Developing a Facebook Page: 200GBP. Turnaround: 1 business day

All rates are subject to an additional 10% GST/VAT.

Terms:

• Set-Up Fee - For Commission ONLY projects, a set-up fee of 2,000GBP applies.

• PAYMENTS - Payment for marketing is required in full in advance through one of the Preferred Payment Methods described below.

• If you want to “test the waters” for a one day trial, then a standard fee of 150GBP (plus VAT) per day applies.

• CALLS TO CELL/MOBILE NUMBERS: Calls to cell phones will incur additional charges. On average, this can be anywhere from $100 to $160 a week, based on amount of calls and the current mobile call rates. The call rates incurred by calling a mass of cell numbers will be added to the invoice. Sorry but this is not negotiable. 

•  Invoicing is done each Thursday and payment is required in full by each Friday. No exceptions. 

Payment Methods Accepted (Sorted by preference)

1. Bank Deposit
2. Guru.com
3. E-Lance
4. oDesk
5. International Bank Transfer

NOTE: Payments through Guru.com, E-Lance, or oDesk will incur additional charges to cover the fees associated with receiving funds. Typically add 10% to 15%.

NOTE: As of March 31st 2010, I DO NOT use Paypal for ANY payment methods.

* $15 an hour is subject to 20 hours a week, based on a minimum of 3 months, with each month paid in advance.

=====================================================

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 2,000 times in 2010. That’s about 5 full 747s.

In 2010, there were 7 new posts, growing the total archive of this blog to 23 posts. There were 2 pictures uploaded, taking up a total of 183kb.

The busiest day of the year was April 29th with 31 views. The most popular post that day was Home.

Where did they come from?

The top referring sites in 2010 were guru.com, elance.com, networkedblogs.com, thetelemarketingguru.com, and counter.bestproceed.com.

Some visitors came searching, mostly for telemarketing guru, bartercard telemarketing, and saul rothbart.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

Home October 2009
3 comments

Referral Bonus January 2010

Seminars & Workshops October 2009

Hiring Freelance TeleAgents June 2010

Telephone Sales Workshop December 2009

Take the case of a Realtor who wanted me to phone 3,000 generic numbers on their behalf. When the Data was presented to me it was obvious that the list had not been cleaned; with at least half of the numbers being invalid and several people expressing firmly that they have been on the Australian Do Not Call Registry for some time.

As I explain in my book, “Pick Up The Phone“, Australia has a ‘National Do Not Call Registry‘ to curb the growing amount telemarketing telephone calls that Australians receive. Legislation was passed in the Parliament of Australia on June 30, 2006 enacting the Do Not Call Register Act 2006.

To give you an overview of the Act:

The Do Not Call Register and the Industry Standard commenced on May 1st, 2007.

The register has detailed what type of calls can be made to consumers who are on the DNC list, which are as follows:

• Charities
• Religious organizations
• Educational institutions
• Government bodies
• Registered political parties, independent MPs and political candidates

A number of other types of calls are also not considered ‘telemarketing’ calls for the purposes of the Act, and may continue to be received. These are:

• product recall calls
• fault rectification calls
• appointment rescheduling calls
• appointment reminder calls
• calls relating to payments
• solicited calls
• one of the above call types that is not answered by the person to whom the call is made.

The Registry also does state what times you can and cannot make calls to consumers.

The bottom line is, if you want to run a successful campaign, you need to make sure you have an up to date Database. There is nothing as worse as running a project only to find out that the data is as unprofessional as the client.

As an Employer, what are your options when it comes to hiring telemarketers? You can go the route of hiring inhouse staff, but with that comes paying for Advertising; State & Federal Taxes; Social Security Benefits; the cost of recruiting; costs of phones and last but not least, the cost of training such individuals on your project only for them to leave a day, a week or a month later, only for you to go through the process all over again. For Employers nothing is as frustrating as going through that cycle over and over again.

Now while this may be the option for many businesses still, there are more and more businesses and start-ups opting to find Freelancers to do get the job done without the hassle and cost that comes with recruiting, hiring, training and replacing staff.

Freelancing or Outsourcing is becoming a rapid change in the world we live in, and gone are they days when a person is limited by geography. With high speed internet and a reliable VOIP such as Skype readily available, a Freelancer living in Australia (for example) can easily work for a company in the US.

While the costs are cheaper in the long run for any company, there is still the factor to consider of “why run a campaign“? Are you looking to run a campaign for a week or two, or are you a company that is looking for the long term investment?

Over the years I have seen projects come up where a company will want to run a campaign but are limited by their own capital to have a project for the long term, and while you as the employer are seeking “the best of the best“, a Freelancer in the same regard is seeking stability from you, as the client. It is frustrating for any Freelancer to place a bid on your project (which costs the Freelancer money, not the Employer), only to find out that the Employer is only “putting out feelers“, “has to get approval from someone else“, or “will be running the campaign for 6 months if his business gets capital“.

Some companies have asked why they need to pay an added fee on top of the amount they are quoted. Simply said if you use E-lance or Guru, Freelancers are the ones who actually pay for the service to place bids on your project. Now while you may expect work done “on the cheap“, also consider that while you may not necessarily have to claim it on your taxes, the Freelancer does pay a fee for using the service then they pay additional fees if you award them the project. Usually from 10% to 17%.

Freelancers are doing you a service, by being your front-line of attack to get the message out about your product or service, and while they may be only “telemarketers” to you, just remember that without them you would be left to do the calling yourself.

These are things many Employers will need to take into consideration when hiring Freelancers, and the best options for them and their project. Yes you want the best job done, so why not pay the added fee. It sure beats the alternative of trying to hire staff in-house….

In recent weeks, some data has been presented to me for review.

While some companies will have their own style of keeping track of their call logs and data for the client; there will be on occasion some call centers that will present to the client data that is unformatted and quite frankly looks like a train wreck.

One such example was a call center in the Philippines who provided a client of mine with data that was a mess from the first tab. In reviewing the data, notes, details, and contact names were spread across 17 tabs, and completely un-readable by myself and my client. There was no headers, business names with mixed with the name of the prospect, and notes on the calls were spread across 3, 4, 5 and 6 columns.

To maintain a professional image to the client, your data should always be clean and easy to understand. There is no need to enter notes across the spreadsheet, one column after another, as I will point out in the example image below.

Not only does keeping a sloppy Database reflect unprofessionalism, but it also creates a lot of work for the next person to clean up the data so that it is more manageable to import into CRM’s such as Access, ACT etc.

Business Name – This is self explanatory. Keep the details of the company prospect in that column. Do not put incorrect data, such as the name of the person. Yes, it may seem pointless to mention this, but some call centers do make this mistake. Such as the call center who in their data, mixed Company Name with the name of the Prospect.

Name & Title – Again self explanatory. Name of Prospect and their title goes in this column.

Status - This should reflect the Status of your most recent call with the prospect. I usually stick to the absolute basics, which are:

• BAD - Lead is bad, usually the number is Invalid, Disconnected, Wrong Number etc.
• CALL BACK – If the prospect is not in the office, or you have been asked to call later etc.
• LEAD – Self Explanatory. The prospect is interested in the product or service. Don’t forget to ask for their Email!
• SALE - You have closed the prospect, well done!
• DUP - Duplicate lead
• INCUBATOR - Prospect is interested but they have a long RFP (Request for Proposal), RFQ (Request For Quote) Process.
• Not Interested – Prospect has stated that they are not interested in the product or service. Don’t worry, just recall in 3 months.
• VM - Self explanatory. You got the VM of the Decision Maker. Recall

NOTES - Keep your notes on the call current. What did the DM say? Keep the record detailed enough so that when you recall you will have the details on what you discussed. Small details matter. But keep your notes to to point of the conversation. Don’t add things like “Ran out of Skype Credit. Cannot call“, as one such call center put in several of the records I checked. The client is not interested to read if you have Skype credit or not. Your job is to call the prospect, not keep a running agenda on what you are doing.

CALL TALLY – How many times have you called prospect.

Keep your data clean at all times. It reflects how professional you and your organization is. A well maintained DB is one of the keys to repeat business.

RATES:

• Rates: Standard 20GBP an hour ($30USD and hour). Bulk order blocks attract a discount. These are set as follows:
  • 20 hour block: 350GBP
  • 30 hour block: 550GBP
  • 40 hour block: 1000GBP

• Script: Cost of developing an effective Sales Script is 100 GBP.
• PowerPoint/PDF Material: If you do not have a professional PDF or PowerPoint Presentation, one can be designed for you at the rate of 500GBP
• Email Templates: Cost to develop a professional Email template is 100GBP

All rates are subject to 10% GST/VAT.

SPECIAL: Fast Order.

Place a Fast Order Block of 20 hours – 300GBP

During February – April, if you refer a collegue to use my service, you will be receive 20% off your next order.

EG: Order a block of 20 hours for 300 GBP and get 20% discount.

Terms:
* Referred client need to use service for at least 1 week
* No limit on number of clients you refer. If you refer 2 or more clients who use my service, you will only be entitled to 20% discount per order you personally place.
* All orders are to be paid in full in advance
* Offer does not include VAT/GST

Training – Why have agents sitting on the phone and not closing deals? If your staff/ call center agents require specialized training, I can travel to your call center and train your agents to be world class aggressive sales professionals.

Over the years, I have trained people in the US, Australia & New Zealand, and now you can benefit from my Multi-National experience.

Costs Associated:
Travel: Training sessions run for 3 to 5 days. Travel Costs depend on Costs of Flights, and Flight Availability.
Accommodation: During the time allocated to train at your office, cost of accommodation is at your expense.
Per Diem’s/Expenses: Expenses are billed at 200GBP a day
Consultancy: Training normally runs for 6 hours a day over 3 to 5 days. Training Consultancy Fee is standard 2000GBP a week.

====================================================

1. Cancellation:
As the client, you reserve the right to cancel at any time during the campaign. Cancellation of 48 hours written notice is required. Any work will discontinue at that point. However, any work that has been done will be calculated and billed at the standard rate of $30AUD an hour. Any monies due will be refunded AFTER billing hours are calculated and tallied.

2. Charge Backs:

In the event you paid in advance, then decide to “request a refund” after the work has been done, your details will be listed through various “Employment/Job” forums, as well as submitted to each Chamber of Commerce/BBB in your area, as well as listed on any and all Social Network sites, and including, but not limited to, contacting ALL of your prospects and informing them of your dodgy practices.

It is a shame that we have to do this, but there are businesses out there who are under-handed and  like to use the services of freelancers for nothing.

This is very simple. If you would employ someone inhouse, you are expected to pay them for their time. Freelancers expect no less. You are paying for a service. Don’t abuse that right just because they are not local to you.