Answers to the most common questions I receive online or by email about the service:
1. Do you work in our time zone?
Yes we can call into your country. If you are familiar with the phrase “follow the sun“, then no further explanation is necessary.
2. How can you help me?
We have worked the B2C/B2B/Corporate sector for 22 years, working with clients in the US, Canada, Australia, UK/Ireland, Dubai, Europe, Russia, Hong Kong. Not only do we have the experience in these arenas, but we have lived in the US, Europe and Australasia. Each country and target market is different, depending on whether you want to reach out to SME’s to A, B or C Level Executives.
3. Are the fees negotiable? Can you work on commission?
Fees are only negotiable for existing/established clients. As for taking on projects that are commission based, we don’t accept commission work.
4. Can you come to our workplace and train our staff?
Yes. Staff Training is subject to the fees listed HERE.
5. What if I want to cancel?
You can cancel the service at any time. However, if you cancel during the block/time ordered, any refund due will be subject to standard fees.
6. How do I know the leads are good?
Chris has been in this industry for 24 years, and he has generated over $500 million dollars for clients globally. His referrals listed speak for themselves.
7. Do you outsource the work to someone else?
If your project is on a large scale, then we work with local Freelancers in our network who are onboard to assist in generating leads. Otherwise, we do all the calling ourselves.
8. If I use your service, am I eligible to claim this on my tax?
Yes. Any fees you pay a consultant are eligible to be counted under “business expenses”, of which you can itemize and include when you lodge your tax return. If requested, I can submit a monthly invoice in PDF format for you to lodge with your accountant. If you have questions, ask your accountant.
9. Do you find your own leads or do we supply them?
We prefer that you supply the data. Otherwise, any data harvesting is subject to standard fees. Please note, that if you supply the data for me to use, then you can expect the results to be based on the quality of the data. IE: If you give me a database that is over 6 months old, and some of the prospects have been spoken to before, and then when I call and find out that the prospect has never heard of you, or the prospect never worked at the company, then don’t expect miracles. A Telemarketer will only be as good as the data provided. Another words, don’t expect gold when digging through a pile of mud.
10. Where are you located?
We are based in Philippines but we spend our leisure time traveling between Australia/Philippines/ UK and Europe. We are avid travel-bugs. We travel every two or three years, and wherever we go, the Laptops come with us. So we work remotely from whatever country we are based in.
11. You also write Business Plans?
Yes. Chris has dealt with many businesses in the past 24 years that wanted advice on how to put together a Business Plan, from those seeking $10,000 Micro-loan through to those who sought $50 Million Venture Funding. Chris has written Business Plans that are simple through to complex plans that Venture Capitalists look for.
12. I am interested in starting a campaign. Can I have a conference call with you to discuss?
Sure. Contact us for a FREE 15 minute consultation to discuss your requirements. However, if you want to talk about your campaign at length (or at your office), a standard fee applies. NOTE: If you would like me to come to your office for a consultation, a standard fee of $45 an hour applies, (plus travel costs).
13. I don’t have a script. Can you write one for us?
Yes. I can write a professional script. The fee for this is $100 AUD, complete with rebuttals
14. How can I be sure you provide the service I want and not run off with my money?
I have a lot of feedback, and the results speak for themselves. On this site you will find the highlights of what I have accomplished over the last several years, as well as client testimonials.
FYI’s: Your Call Center Team (or individual) is your first line of attack. How the prospect sees you as a company comes down to how Knowledgeable & Professional the telemarketer is.
If you want Professionalism, you hire a professional to do the work. A Professional may cost more, but they also get the job done with no supervision.
For more details, contact me.