Tag Archives: RESEARCH AND SURVEYS

FAQ’s

Answers to the most common questions I receive online or by email about the service:

1. Do you work in our time zone?

Yes we can call into your country. If you are familiar with the phrase “follow the sun“, then no further explanation is necessary.

2. How can you help me?

We have worked the B2C/B2B/Corporate sector for 22 years, working with clients in the US, Canada, Australia, UK/Ireland, Dubai, Europe, Russia, Hong Kong. Not only do we have the experience in these arenas, but we have lived in the US, Europe and Australasia. Each country and target market is different, depending on whether you want to reach out to SME’s to A, B or C Level Executives.

3. Are the fees negotiable? Can you work on commission?

Fees are only negotiable for existing/established clients. As for taking on projects that are commission based, we don’t accept commission work.

4. Can you come to our workplace and train our staff?

Yes. Staff Training is subject to the fees listed HERE.

5. What if I want to cancel?

You can cancel the service at any time. However, if you cancel during the block/time ordered, any refund due will be subject to standard fees.

6. How do I know the leads are good?

Chris has been in this industry for 24 years, and he has generated over $500 million dollars for clients globally. His referrals listed speak for themselves.

7. Do you outsource the work to someone else?

If your project is on a large scale, then we work with local Freelancers in our network who are onboard to assist in generating leads. Otherwise, we do all the calling ourselves.

8. If I use your service, am I eligible to claim this on my tax?

Yes. Any fees you pay a consultant are eligible to be counted under “business expenses”, of which you can itemize and include when you lodge your tax return. If requested, I can submit a monthly invoice in PDF format for you to lodge with your accountant. If you have questions, ask your accountant.

9. Do you find your own leads or do we supply them?

We prefer that you supply the data. Otherwise, any data harvesting is subject to standard fees. Please note, that if you supply the data for me to use, then you can expect the results to be based on  the quality of the data. IE: If you give me a database that is over 6 months old, and some of the prospects have been spoken to before, and then when I call and find out that the prospect has never heard of you, or the prospect never worked at the company, then don’t expect miracles. A Telemarketer will only be as good as the data provided. Another words, don’t expect gold when digging through a pile of mud.

10. Where are you located?

We are based in Philippines but we spend our leisure time traveling between Australia/Philippines/ UK and Europe. We are avid travel-bugs. We travel every two or three years, and wherever we go, the Laptops come with us. So we work remotely from whatever country we are based in.

11. You also write Business Plans?

Yes. Chris has dealt with many businesses in the past 24 years that wanted advice on how to put together a Business Plan, from those seeking $10,000 Micro-loan through to those who sought $50 Million Venture Funding. Chris has written Business Plans that are simple through to complex plans that Venture Capitalists look for.

12. I am interested in starting a campaign. Can I have a conference call with you to discuss?

Sure.  Contact  us  for a FREE 15 minute consultation to discuss your requirements. However, if you want to talk about your campaign at length (or at your office), a standard fee applies. NOTE: If you would like me to come to your office for a consultation, a standard fee of $45 an hour applies, (plus travel costs).

13. I don’t have a script. Can you write one for us?

Yes. I can write a professional script. The fee for this is $100 AUD, complete with rebuttals

14. How can I be sure you provide the service I want and not run off with my money?

I have a lot of feedback, and the results speak for themselves. On this site you will find the highlights of what I have accomplished over the last several years, as well as client testimonials.

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FYI’s: Your Call Center Team (or individual) is your first line of attack. How the prospect sees you as a company comes down to how Knowledgeable & Professional the telemarketer is.

If you want Professionalism, you hire a professional to do the work. A Professional may cost more, but they also get the job done with no supervision.

For more details, contact me.

Services

SERVICES I PROVIDE

All programs and campaigns are customized to your requirements. My complete list of Services include:

OUTBOUND TELEMARKETING
I specialize in all forms of outbound telemarketing. All programs are personalized to your individual needs. For every new outbound project, I look at your project and determine how to maximize your market potential. I know what works and what does not. While I am working on your campaign you also have exclusivity.

LEAD GENERATION
Lead Lists are vital for every successful business. Why waste valuable time on having your sales force generate their own leads when they can be focused on actually closing the sale. With my program, you can maximize your sales force by utlizing my hardcore marketing to generate the leads you require. My Lead Generation service can gather information from a prospect in order to qualify the opportunity for future follow up.

LEAD QUALIFICATION
I can qualify your leads, finding out the needs of the prospect, if they have your kind of service, find out rates, contracts and products they are using. This way your sales force can prioritize presentations to meet the needs of each individual client. I know how to get past the layers of gatekeepers, voicemails, and assistants to qualify your leads to better meet the needs of the client and increase your sales.

LEAD MANAGEMENT
Turning prospects into customers is only the first step in business success. Whether it’s keeping your company in contact with prospects until they move into becoming a live sales prospects or simply bonding with current customers to keep the relationship fresh, I take care of all your follow ups.

RESEARCH AND SURVEYS
I conduct many types of research data gathering for further analyzing through extensive phone campaigns. Common techniques include surveys and short interview. I can research the business industries you service, find out if they are using your kind of service, find out when their program comes up for bid, and when and how you can submit a bid. I can even find out the rates the businesses are paying for your kind of service.

APPOINTMENT SETTING
I can set sales/presentation appointments utilizing cold call lists, warm call lists, or existing customer base so that your sales force can jump over many of the time consuming steps. Leads and Appointments are qualified based on your criteria. My appointment setting will put you and your sales staff with qualified decision makers. Your sales force will spend more time in front of true prospects. No time lost on cold calls & non-productive visits.

Sales – Inbound or Outbound
If you have a product or service, Free up your sales process by utilizing my Inbound or Outbound Sales Expertise. All calls are recorded for your verification.

TELEMARKETING SCRIPTS
A successful telemarketing campaign is only as effective as the script you provide. I can develop a powerful script that will deliver your message to the prospect.

BUSINESS PLANS
Whether you’re a start-up or are looking for Financing/Venture Capital, I can assist you by preparing a complete Business Plan. I have assisted many businesses put together a comprehensive business plan and I know what Financiers and VC’s look for. Take advantage of my years of expertise in dealing with some of the biggest VC Firms in America and let me show you what works.

FACEBOOK PAGE PROFILE
Create a powerful Facebook Page profile and attract new customers to your website. I have created several Facebook profiles with Dynamic FBML coding. Examples:
ACAISLIM – Business Page
Victor Evgrafov – Fanpage created for an Actor
No Ordinary Girl – Fanpage created for a short film

STAFF TRAINING
Looking to start an inhouse telemarketing campaign but not sure where to start? If you have a base model on how to run a call center, I can show you how to put together a call center plan that will work, ranging from where to source the best equipment to sourcing talent.

Do you have a call center team in place but need your crew trained on how to be effective sellers? I can train your staff in all aspects of your campaign and teach them how to make every call count. I have shown start-ups how to run an effective telemarketing campaign and I have trained dozens of telemarketers in the last 15 years. I can train your team to be effective power sellers, giving you a high ROI!