Tag Archives: Tele-training

Referral Bonus

Referral Bonus

During February – April, if you refer a collegue to use my service, you will be receive 20% off your next order.

EG: Order a block of 20 hours for 300 GBP and get 20% discount.

Terms:
* Referred client need to use service for at least 1 week
* No limit on number of clients you refer. If you refer 2 or more clients who use my service, you will only be entitled to 20% discount per order you personally place.
* All orders are to be paid in full in advance
* Offer does not include VAT/GST

Call Center Training

CALL CENTER TRAINING

Training – Why have agents sitting on the phone and not closing deals? If your staff/ call center agents require specialized training, I can travel to your call center and train your agents to be world class aggressive sales professionals.

Over the years, I have trained people in the US, Australia & New Zealand, and now you can benefit from my Multi-National experience.

Costs Associated:
Travel: Training sessions run for 3 to 5 days. Travel Costs depend on Costs of Flights, and Flight Availability.
Accommodation: During the time allocated to train at your office, cost of accommodation is at your expense.
Per Diem’s/Expenses: Expenses are billed at 200AUD a day
Consultancy: Training normally runs for 6 hours a day over 3 to 5 days. Training Consultancy Fee is standard 2000AUD a week.

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How To Successfully Sell On The Phone

How To Successfully Sell On The Phone

Did you know that:
80% of business contact is done by telephone.
85% of business success depends on telephone communication.
95% of managers do not know how to communicate with clients and effectively and sell over the phone!
WHAT TO DO?
Training on effective sales call

Consultant: Chris Jackson.
Target audience – Executives and Sales Managers; Sales Personnel & Procurement Managers; Employees of Call-Centers.


TRAINING OBJECTIVES
  • Learn effective sales techniques on the phone
  • Work out the techniques and technologies to overcome the barrier and reach the Decision Maker
  • Learn effective Sales Techniques and Negotiating over the phone
  • Analyze and identify reasons for calling the Client & turn that Cold Call into a sale.
  • Speech scenarios of entering into contact with the Prospect & present them a business proposal
  • Types and kinds of objections on the phone
  • Basic rules of telephone etiquette
RESULTS OF TRAINING
  • Mastering the techniques and skills to effectively communicate by phone
  • Attracting customers through professional and mentally competent communication by telephone
  • Removal of barriers in the process of stress first call the Customer
  • Increase successful telephone contacts
Part 1. Preparations for talking on the phone
  • Specifics of telephone contact
  • Why is harder to sell on the phone?
  • The importance of emotional and psychological mood
  • Common mistakes and difficulties in the process of telephone communication with the Client
  • Basic quality and basic skills of a manager
  • “Telesales” is a game you need to master
Part 2. The process of selling goods over the phone
Step 1.  Getting past The Gatekeeper:
  • That first call. How to talk to the Gatekeeper
  • Using your tone to get what you want to know
  • What to say when the Gatekeeper says “NO”
  • Examples of “How to effectively sell over the phone”
Step 2. Presentation of a business proposal on the phone.

“Personally, I love strawberries and cream, but the fish that I catch on a fishing trip, alas, prefers worms. ” (Dale Carnegie)
  • Basic rules of welcome and entering into contact
  • Determining the type of client and identify their needs.
  • Delivering a business proposal to the Client.
  • Exercising “Empathy”
  • The Cold Call is a two-way conversation
  • Techniques appointments meeting by phone target customers. “The tactics of alternative promotion.
Step 3. Working with Objections
  • Reasons for objection and the general rules of communication manager in the process of objection
  • Types and forms of objections:
    • – “We are pleased with our supplier …”
    • – “Your product/service is too expensive …”
    • – “If we are interested we will call you back …”
    • – “Not Interested …”
    • – “Tell me how much it costs
    • – “Send a proposal by fax (e-mail)»
    • Etc.
  • Conduct training on the refinement of the above objections. Error analysis and correction.
Step 4. Methods of Leading the Prospect into the sale.

Step 5. Ending The Call.
  • Phrases in parting with the Client
  • Positive Client Programming
  • Methods of remembering the manager, his suggestions and his company

EACH PARTICIPANT IS PROVIDED
– A set of teaching materials
– CD of the Workshop
– Copies of the books “The Art Of Telemarketing”, & “Pick Up The Phone”.
COST OF PARTICIPATION IN TRAINING:
$179.95 USD Per Participant.
The price includes: Information and consulting services; Collection of materials; Coffee breaks; Lunch; Discussion papers and exchange views with the lecturer.
Seminar Time: 9.30am – 5.00pm over 2 days
Break: 1.30pm – 2.30pm
Early Registration Discount – 10% Discount

Registration: E-Mail: Sell On The Phone Seminar Registration.

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Workshops

WORKSHOPS

Training Workshops

Seminar Social Networking Dynamics
Dates: TBA.
Details: Introduction to the Social Network Mediums. Discover why more & more companies are using the Social Medium revolution to gain brand presence.
Location: Online Webinar
Duration: 5 hours
Cost: $79.95USD per person
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Seminar: Call Center Techniques, Sales Management, Client Retention
Dates: TBA
Details: Understand what strategy and strategic planning mean to a successful telemarketing campaign; Learn key concepts and the language used by prospects; Discover various approaches companies use to develop strategy; Techniques top telemarketing companies use to generate high revenues in a global recession; Identify specific ways you can contribute to your organization’s strategic success
Location: Online Webinar
Duration: 2 days, 5 hours each day
Cost: $159.95 USD per person
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Seminar:  Business Planning & Development
Date: TBA
Details: Basics strategic business planning; Formation of a basic business plan; What your business plan should NOT include; Writing a business plan that sells
Location: Online Webinar
Duration: 2 days, 5 hours each day
Cost: $159.95 USD per person

Seminars & Workshops

INFORMATION ON
SEMINARS AND WORKSHOPS

Boost your sales, leads and appointments on your outbound phone sales calls!

Ideal for SME’s, telemarketing professionals, call centers and sales people.

Seminar presentations on B2B telemarketing, telesales, customer retention, and related subjects for your national meetings and executive forums.

These seminars explain in detail how traditional techniques of “controlling the decision-maker’s thinking” do not work, leading to very few results and short customer-relationships WHILE actually creating a negative image of your company in those who refuse a contact.

The seminars includes how to design telemarketing scripts that sell and what to avoid in script development!

Seminar Topic Examples:

  • Trends – Modern trends in marketing. Social networking etc
  • Business Planning – A successful business needs proper planning. An in depth look at their business plan, whether they are a start-up business or want to look at effective changes
  • Recruiting – The best places to source top talent, recruiting on a budget.
  • Competitive Marketing – How does a business compete in the modern world?
  • Website Presence – A unique & dynamic web presence means a lot.
  • B2B Telemarketing – How to Find, Land, and Keep Customers
  • Phone Sales Techniques – Your callers are your first line of attack in any business, and how your callers come across to the customer is how the customer will see your business. You could have the greatest product on the market, but if you do not have the right people calling for you, your campaign will fail. How and what to do. Sound more professional on the telephone; Turn more inquiries into sales; Techniques to boost your appointments; Build rapport quickly with all callers; Handle every objection confidently and effectively; Overcome call reluctance and getting motivated

I undertake consultation assignments that involve setting up new activities for B2B companies and working closely with you to ensure that the recruitment, training, implementation and supervising of the project run smoothly until it becomes established and produces at a viable range and with prediction.

Cost

  • Webinar – $395 per person. Webinars run for approx 3 hours
  • Live Seminar – $895 per person. Live Seminars run for approx 6 hours. Includes Welcome Drinks and Executive Round Table Dinner
  • Private Consultations/Workshops at your workplace (worldwide) – 2000GBP a week plus travel/accommodation expenses.

Private Workshops at your location include all the Seminar Topics mentioned above.

Seminars includes Workbook, CD, and copy of “Pick Up The Phone“.

About Us

Welcome to our site.

If you require Staff Training, we can travel anywhere worldwide to train your staff. For details see here.

OVERVIEW

Consultation in the fields of:

  • Telemarketing
  • Marketing – Planning and Development
  • Business Plans and Financials
  • Web Optimization Consultancy
  • StartUp’s Consultancy
  • Brand Building & Awareness
  • Press Releases
  • Product Launches
  • Corporate Event Planning
  • Business Analysis
  • Facebook Profile Pages

Our experience spans over 26 years. We have worked with clients from the US, Canada, UK/Ireland, Dubai, Iraq, Europe, Russia and Australasia.

Our work is customized to meet your needs and maintain professional standards.

Scope of experience includes:

  • Telemarketing – Call Center Agent; Call Center Trainer; Motivator; Campaign Generation Expert
  • Software – Expert in programs such as: MS Word; Excel, Access; Front page; OpenOffice; Adobe Photoshop, Adobe PDF.
  • CRM’s – Act; Panther; Sugar CRM; Quickbase; MS Access.
  • Management – Call Center Trainer; Business Planning; Financial Forecasts for Start-ups/SME’s.
  • Events: Event planning for many companies
  • Marketing: Marketing Analysis for many SME’s
  • Business Plans: I have written many Business Plans for those seeking finance from Microloans to Venture Capitalist Funding

ABOUT CHRIS:
I started my career in the marketing industry in 1994. Since then, I have successfully generated over $500M in proposals, sales and ongoing contracts for clients worldwide.

I have worked with SME’s to Fortune 100 Companies in the USA/Canada, UK/Ireland, Australia and New Zealand.

I have been dubbed as one of The Few Multi-National Telemarketing experts in the Marketing Industry today.

MISSION

We are dedicated to providing quality services and on-time delivery. We understand that accuracy and timing is critical. We do my best to ensure all projects are completed to your satisfaction. My work is customized to meet your needs and maintain professional standards. We want you to be 100% satisfied with our service.