Tag Archives: telemarketing psychology

Hiring Freelance TeleAgents

When it comes to working from home, there are some that will and some that wont.

As an Employer, what are your options when it comes to hiring telemarketers? You can go the route of hiring inhouse staff, but with that comes paying for Advertising; State & Federal Taxes; Social Security Benefits; the cost of recruiting; costs of phones and last but not least, the cost of training such individuals on your project only for them to leave a day, a week or a month later, only for you to go through the process all over again. For Employers nothing is as frustrating as going through that cycle over and over again.

Now while this may be the option for many businesses still, there are more and more businesses and start-ups opting to find Freelancers to do get the job done without the hassle and cost that comes with recruiting, hiring, training and replacing staff.

Freelancing or Outsourcing is becoming a rapid change in the world we live in, and gone are they days when a person is limited by geography. With high speed internet and a reliable VOIP such as Skype readily available, a Freelancer living in Australia (for example) can easily work for a company in the US.

While the costs are cheaper in the long run for any company, there is still the factor to consider of “why run a campaign“? Are you looking to run a campaign for a week or two, or are you a company that is looking for the long term investment?

Over the years I have seen projects come up where a company will want to run a campaign but are limited by their own capital to have a project for the long term, and while you as the employer are seeking “the best of the best“, a Freelancer in the same regard is seeking stability from you, as the client. It is frustrating for any Freelancer to place a bid on your project (which costs the Freelancer money, not the Employer), only to find out that the Employer is only “putting out feelers“, “has to get approval from someone else“, or “will be running the campaign for 6 months if his business gets capital“.

Some companies have asked why they need to pay an added fee on top of the amount they are quoted. Simply said if you use E-lance or Guru, Freelancers are the ones who actually pay for the service to place bids on your project. Now while you may expect work done “on the cheap“, also consider that while you may not necessarily have to claim it on your taxes, the Freelancer does pay a fee for using the service then they pay additional fees if you award them the project. Usually from 10% to 17%.

Freelancers are doing you a service, by being your front-line of attack to get the message out about your product or service, and while they may be only “telemarketers” to you, just remember that without them you would be left to do the calling yourself.

These are things many Employers will need to take into consideration when hiring Freelancers, and the best options for them and their project. Yes you want the best job done, so why not pay the added fee. It sure beats the alternative of trying to hire staff in-house….

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Referral Bonus

Referral Bonus

During February – April, if you refer a collegue to use my service, you will be receive 20% off your next order.

EG: Order a block of 20 hours for 300 GBP and get 20% discount.

Terms:
* Referred client need to use service for at least 1 week
* No limit on number of clients you refer. If you refer 2 or more clients who use my service, you will only be entitled to 20% discount per order you personally place.
* All orders are to be paid in full in advance
* Offer does not include VAT/GST

Telephone Sales Workshop

TELEPHONE SALES WORKSHOP

Quality and effectiveness of the sales manager often determines the success of the company as a whole, which creates a constant need to systematize, improve and develop the skills of sales staff. This training will enable participants will hold a coherent picture of the sales process by telephone with the possibility of adaptive changes depending on the context of practical use of making a phone a real source of profit. The method is based on a synthesis of sales practices, and psychological technologies and the real application of this approach in business.

Consultant: Chris Jackson.
Overview: to teach participants how to effectively sell over the phone and personal workflow.
Target Audience: Sales managers, Call-centers.
Location: Webinar
Onsite Training is available in the United States, Canada, UK by request

1. System
  • Structure of the organization of work in telephone sales
  • System laws in sales
  • Personal and professionalism factors influencing the sales process
  • The personal selling process: principles and practical tools
2. Technology
  • Work with the customer base: the formation, segmentation, update
  • Use software and other tools to automate and improve the quality of work with client
  • Quantitative and qualitative performance measures: the structure of personal records
  • Stages of the process of phone sales
  • Setting goals and objectives for each stage of
3. Toolbox
  • Communication by phone: Features, limitations and opportunities
  • Professional negotiation on the phone
  • Methods of psychological impact in a remote work with the client
  • Diagnosis of personality characteristics of the customer’s voice
  • Express method of development and impact of voice on the state of the interlocutor
  • Verbal and nonverbal control technology contact
  • Active listening and feedback in a telephone conversation
  • Speech Strategy influence
  • Effective work with resistance and objections to the customer
  • Methods of reasoning and persuasion
4. Practice
  • Preparation for sale: psychological, vocational, technical
  • Methods of entering the person make decisions affecting it.
  • Passage of secretarial and other barriers
  • First contact with the customer: Building business relationships
  • Formation of first impression and professional confidence in the credit
  • Appointment of a business meeting by telephone: different types of scenarios call
  • Scenarios conversation: primary, again, recommended a call, etc.
  • Orientation to the client: Questions elucidate and update requirements
  • Features of business writing: language, style, key phrases
  • The offer: structure, contents, methods, reports
  • Selling the benefits and advantages of a business proposal
  • Positioning of the proposals and methods of detuning from competitors
  • Commitment and record the agreements
Methods of work: lectures, interactive exercises, role playing, brainstorming.
EACH PARTICIPANT IS PROVIDED
– A set of teaching materials
– Copy of the book “Pick Up The Phone”.
COST OF PARTICIPATION IN TRAINING:
$129.95 USD Per Participant.
Seminar Time: 9.30am – 1.30pm
Early Registration Discount – 10% Discount

Registration: Please E-Mail: Seminar Registration.

Merchandise

Pick Up The Phone – Voted in the Top Ten in the P&E Readers Poll 2009!

Pick Up The Phone: The Fundamentals of Modern Telemarketing Chris Jackson
Copyright © 2009

Chris’ first work of non-fiction was about the subject he has been involved in for the past 15 years. Marketing and Telemarketing.

Telemarketing has come along way since it began some 50 years ago. This book will show you the history of telemarketing, how business has changed over the years, the best way to recruit the top talent, telemarketing scams, why the art of Working From Home is dead and why some call centers fail when others succeed. Written by a professional who has 15 years of multi-national outbound telemarketing experience. Learn how to succeed as a telemarketer from his words.

To order, click HERE.

9781409282730_frontcover

Available through Lulu.com as Paperback.  ISBN: 978-1-4092-8273-0; 978-1-4467-5462-7; 978-1-4467-0715-9

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The Art Of Telemarketing  – Chris Jackson
Copyright © 2009

Telemarketing is more than a job. To be a successful telemarketer, one has to learn the game – as it were. This book will give you the right tools to become an empowering and dynamic telemarketer.

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The Apostle’s MantleChris Jackson
Copyright © 2009

What is an Apostle? According to doctrine, An apostle is a minister sent directly by God to do a specific work. Despite what images may come to mind when a person thinks of what an Apostle is, the Mantle of Apostleship is not limited to acts of Signs and Wonders, nor is it limited to people working in the Ministry. Everyone can apply the basic principles of the Mantle to their everyday lives, from in the home, to your workplace.

Everyday, we see writers, speakers, actors, performing tasks what they believe in. These people have Boldness, Faith, Discipline, Motivation. These 4 elements are part and parcel of what the Apostle’s Mantle encompasses, which is not limited to some “selected” individuals.

In this book, we will look examine the term “Apostle” and how the meaning of the Word can greatly impact your life. From being involved in your church to being effective in your job.

You will learn how to apply the Apostle’s Mantle to every area of your life by using these fundamental truths.

Details HERE.

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